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Bathroom Cleaning Procedures
What to do when starting and completing a clean
How to use Breezeway.
How to use NRES.
Pay information, types of cleans, and rates
Requesting a runner for missing or soiled items.
Warehouse pick-up and drop-off procedures
Reporting maintenance issues.
Crew property assignments.
![BILLING PROCESS
All cleans are billed trough Breezeway. Any work that is completed must have a task in Breezeway to receive payment for it. An email will be sent out by the Housekeeping Office in advance of the I. You will have 24 hours to review and request any adjustments. Requests are made by replying "all" to your invoice review. Adjustments that are requested and approved after the cut-off period will be paid on the next invoice.
INVOICE INSTRUCTIONS:
All invoices are automatically generated through the Application, Breezeway.
CLEANING SPECIFICS / REQUESTS
UNIT CLEANS [ INITIAL CLEANS ]
UNIT DEEP CLEANS
MID- WEEK STAY TIDY CLEANS [ NO LINEN EXCHANGE ]
MID- WEEK STAY TIDY CLEANS [ WITH LINEN EXCHANGE ]
CONSTRUCTION CLEANS & TRASHED HOMES
REMEMBER:
CONSTRUCTION AND TRASHED HOME CLEANS MUST BE APPROVED BY YOUR ASSIGNED PROPERTY MANAGER AND HOUSEKEEPING OFFICE PERSONNEL.
COST / FEE / FINE
Each home/unit has a specified cleaning crew rate. The rate will be provided upon assignment.
Cleaning Crew Rate
Each home/unit has a specified deep clean crew rate. The rate will be provided upon assignment.
Deep Clean Fee Paid to Cleaners
Each home/unit has a specified crew tidy rate. The rate will be provided upon assignment.
Crew Tidy Rate
This is similar to a full clean.
Cleaning Crew Rate
If/when a homeowner has construction completed within their home, you would invoice for a construction clean. For a trashed home, you need to send evidence of the mess in the form of photos.
To calculate the charges, the cleaner will use the following formula (Deep Clean Fee Paid to Cleaners + Cleaning Crew Rate) / 2
Example:
Deep Clean Fee Paid to Cleaners: $333
Cleaning Crew Rate: $222
$333 + $222 = $555 / 2 = $277.50
CHARGES, FEES & INVOICING
CLEANING SPECIFICS / REQUESTS
DAILY SERVICE CLEANS (NO LINEN)
DAILY SERVICE CLEANS (LINEN EXCHANGE)
OWNER TIDY CLEANS
VACANT UNIT TIDY
EXAMPLE: OPEN HOUSE, MEETING IN HOME, MAINTENANCE
TOUCH UPS
COST / FEE / FINE
Cleaner will divide Tidy Rate by 1.15.
Example: Tidy Rate is $111.00
$111/ 1.15 = $96.52
Cleaner will invoice for
$96.52 per day
Cleaner will divide Cleaning Crew Rate in by 1.15.
Owner Tidy Clean – Owner uses 1 Bedroom and Common areas only during their stay. The rate is 50% of the regular rate.
Crew Tidy Clean
Subject to approval only.
TBD, case by case determines
$50
Unit was cleaned on the respective departure date. Unit was vacant for 15 days or more. Reservation booked in unit. Cleaners to complete a light clean on the unit (dust, vacuum, clean toilets from water sitting, etc.). Cleaner to be notified if the unit is in need.
CHARGES, FEES & INVOICING
CLEANING SPECIFICS / REQUESTS
UNIT LINEN SET-UPS ONLY
LINEN EXCHANGE (ONLY)
STAND-BY CREW
EVENING AND SUNDAY ON-CALL CREW
COST / FEE / FINE
TBD, case by case determines
TBD, case by case determines
$150
If Cleaner is dispatched to address an item that exceeds $150, they receive this amount. If the Cleaner is dispatched to address an item that does not exceed $150, they receive $150
Stand-by/Runner:
Sunday: $200
9 am – 9 pm
Cleaner receives $200 plus the amount dispatched item(s) to address
Monday – Thursday: $100
4 pm – 10 pm
Cleaner receives $100 plus the amount dispatched item(s) to address
Friday & Saturday: $150
4 pm – 11 pm (may extend)
Cleaner receives $150 plus the amount dispatched item(s) to address
CHARGES, FEES & INVOICING
CLEANING SPECIFICS / REQUESTS
DEPARTURE CLEAN ROLLS NOT APPROVED
HOME/UNIT DOORS AND WINDOWS LEFT AJAR OR UNLOCKED
WAREHOUSE BAG DROP-OFF POLICY NOT FOLLOWED
ADDITIONAL SLEEPER SOFA PACKS / WAFFLE BLANKETS LEFT IN UNIT
COST / FEE / FINE
$50 FINE
First Offense - Warning
Second Offense - Fined $20, per the first door / window $20 for each additional door/window left unlocked or open
First Offense - Warning
Second Offense going forward: $20 per occurrence dispatched item(s) to address
$10 per item left in the unit
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